Product related
Product related
FAQ
If your watch needs to be repaired, please contact us. Our customer service team is happy to help you make sure you receive details to send out your watch for repair.
To help you in the best way possible, please make sure that:
- Your watch is still within the 2-year warranty.
- Your watch has not been previously repaired by an unauthorised repair centre.
- Do not use fabric softener, as this can weigh down the inner fibers or feathers.
- Wash on the gentle setting with cold water and a mild detergent.
- When tumble drying, use the warm setting and add a few clean tennis balls to the dryer drum - this will help puff the jacket up.
- When airdrying, dry your jacket on a flat surface on a drying rack.
- Shake it regularly and turn it over to separate and distribute the feathers in the tubes as they dry.
Note: Do not position it next to a heat source.
We recommend using our size guides, which will help you select the most suitable size based on your measurements. Find your size guide here.
Your watch is warranted by Movado*. You can find more details on the warranty booklet you've received with your watch. If you don't have the booklet anymore, please click here to see the warranty details.
*Please note that the warranty does not cover analog batteries, straps, bracelets, crystals, or any other spare part of the watch.
Together with our parent company, PVH Corp., we remain strongly committed to the humane treatment of animals in our supply chain and continually evaluate our sourcing practices to ensure our products are produced responsibly and ethically. Our comprehensive Animal Welfare Policy Statement can be found here.